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Terms and Conditions of Website

Disclaimer

Whilst Vansdirect makes every effort to ensure that the information contained in this website is accurate and current, we give no warranty or undertaking as to the quality, or freedom from error, of the contents of the website. The access or use by you of the contents of this website is entirely at your own risk. Vansdirect does not make any representation or warranty and expressly disclaims any and all such warranties and terms in respect of any products, services, information or materials. Depending upon the specification, purchasing a new vehicle may involve a time delay between ordering the vehicle and taking delivery. Images of our vehicles may have been digitally altered. This process is done to remove point of sale material from the vehicle and to add a digital backdrop.

Privacy Policy

Please see the privacy policy for details of how data is collected and used.

View our Privacy Policy

Cookie Policy

Please see the cookie policy for details of how cookies work on our websites.

View our Cookie Policy

Third Party Links

To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable directly or indirectly, for the (1) the privacy practices of such websites (2) the content of such websites, including (without limitation) any advertising, content products, goods, or other materials or services on or available from such websites or resources or (3) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Contains Ordnance Survey data © Crown copyright and database right 2013. Contains Royal Mail data © Royal Mail copyright and database right 2013.

Access

You are provided with access to this website in accordance with these terms and conditions and any purchase by you will be strictly in accordance with our general terms and conditions of sale.

View our Terms & Conditions of Sale

Terms & Conditions for Vehicle Finance

We act as credit brokers and we are not a lender. Finance is subject to status and finance company acceptance. We can introduce you to a limited number of lenders and their finance products. We will typically receive a commission from the lender, as either a fixed fee or a fixed percentage on the amount you borrow. The commission we earn does not change by the type of finance, or the lender we introduce you to. A guarantee may be required. The finance rate will vary dependent of customer personal circumstances for in dealership purchases.

Telephone Calls

In our continual effort to improve our levels of customer service, please be aware that calls may be monitored and recorded for training and quality purposes.

Website Use

All intellectual property rights (including but not limited to copyright, trademarks, design rights and database rights, both registered and unregistered) in this website and its contents belong to Vertu Motors plc (the holding company of Vans Direct Limited) or one of its group or affiliate companies, or its licensors, or are otherwise used by Vertu Motors plc as permitted under applicable law. No usage rights of any of this website or its contents are licensed to you unless expressly stated in these Terms and Conditions.

You may view, copy and print the contents of this website for your own personal, private, non-commercial use. You agree to make use of this website and its contents only for lawful purposes. You may only establish and/or operate visible or invisible links to this website with the prior consent in writing of Vertu Motors plc.

You may not copy, reproduce, republish, adapt, modify or otherwise use any of the contents of this website for any other purpose (in particular any public, commercial purpose) without the prior consent in writing of Vertu Motors plc.

You may not directly or indirectly make use of any software or system in order to extract systematically, routinely or regularly data from this website or its contents. You may not use this website or its contents for any unlawful or malicious purpose, or for the purposes of causing offence, or any defamatory or libellous activity.

Without prejudice to the generality of the paragraphs above, Vertu Motors plc prohibits the use in conjunction with the website of any automated system or software, whether operated by a third party or otherwise, to extract any data or content from this website for comparative websites or any other commercial purpose, without the prior consent in writing of Vertu Motors plc.

Vertu Motors plc reserves the right to monitor your usage of this website and to suspend access to or use of this website if your use contravenes these Conditions and Vertu Motors plc also reserves the right to take such action as it considers necessary in relation to any unauthorised use of this website.

Terms & Conditions of Offers

The details of each offer or promotion and the applicable terms and conditions will be provided with or directly linked to each offer or promotion.

Price Promise | Terms and Conditions

1. The Price Promise is offered by Vans Direct Limited, a company registered in England and Wales with company number 06971144 whose registered office is at Vertu House, Fifth Avenue Business Park, Team Valley, Gateshead, NE11 0XA (Vansdirect) on certain specifically identified vans on vehicle lease contracts.
2. If you have a like-for-like quote from a UK based new van retailer that is cheaper than that offered by Vansdirect, you must provide us with your official quote from the leasing company and it must be dated within the last 28 days.
3. To qualify as a like-for-like quote, all of the following details must match exactly:
a. The manufacturer, model, derivative and specification, of vehicle to the one benefitting from the Price Promise.
b. Any additional options and paint specification.
c. The finance method (contract hire).
d. The contractual term, initial rental/deposit and annual mileage.
The administration or processing fee will also be taken into account.
4. The competitors' vehicle must be available for delivery within the same timeframe or sooner.
5. Competitor comparison quotes will only be accepted from VAT registered van retailers based in the UK, selling UK products. Quotations from wholesalers or intermediaries will not be accepted.
6. Typographical errors shall not apply and no membership, affiliate, promotional, voucher code or media discount will apply as a like-for-like quote.
7. Once we have verified your claim, Vansdirect will match the lower price.
8. Vansdirect reserve the right to:
a. decline the opportunity to match any price and we will notify you of this within 2 hours of receiving all rel-evant information; and
b. modify or amend the terms and conditions of this offer or withdraw this offer at any time at its sole dis-cretion without prior notice; and
c. to determine the validity of any claim, including without limitation, determining that the cheaper like-for-like quote is genuinely available and meets all terms and conditions.
9. In case of dispute, Vansdirect's decision is final.

12 Vans of Christmas 2024 | £250 Cash Back Offer | Terms and Conditions

The '12 Vans of Christmas' 2024 £250 Cash Back Offer is provided by Vansdirect Limited, a company registered in England and Wales with company number 06971144, whose registered office is at Vertu House, Fifth Avenue Business Park, Team Valley, Gateshead, NE11 0XA (Vansdirect). Participants agree to these terms and conditions (Terms and Conditions), and any information or instructions published by Vansdirect form part of these Terms and Conditions.

1) PROMOTION: Participants who purchase a Qualifying Product (defined below) from Vansdirect will be eligible to receive a cashback value as specified in the promotional material and/or advertisement (£250 Cashback), subject to these Terms and Conditions (Promotion).

2) OFFER: Participants who purchase a new vehicle eligible for this promotion and clearly advertised as such on the Vansdirect website (www.vansdirect.co.uk) between 00:01 (BST) 2 December 2024 and 23:59 (BST) 15 December 2024 (Promotion Period) will be eligible to claim £250 Cashback. The Cashback will exclusively be paid via bank transfer. The Cashback offer cannot be combined with any other offer, and only one Cashback can be claimed per purchase of a Qualifying Product.

3) ELIGIBILITY: This promotion is open to UK residents aged 18 or over who hold a valid UK bank account and require registration and delivery of the Qualifying Product in the UK. Employees of Vansdirect or its affiliates, advertising or promotion agencies are not eligible, nor are members of these employees' families (defined as parents, children, siblings, spouse, and life partners).

4) TIMING: To qualify, Participants must:

  • Order a Qualifying Product (via SMS or digital signature of a contract) within five (5) business days of the enquiry.
  • Take delivery of the Qualifying Product on or before 31 January 2025.

Cashback will be automatically paid within fourteen (14) calendar days of delivery of the Qualifying Product.

5) PARTICIPATION: Each Participant may only participate once and must do so on their own behalf. Participation constitutes full and unconditional acceptance of these Terms and Conditions, which may be updated from time to time. Vansdirect reserves the right to disqualify any Participant who it considers (at its absolute discretion) to have violated these Terms and Conditions.

6) CANCELLATION: Participants who cancel their purchase or return the Qualifying Product within 14 calendar days of delivery will not be eligible for Cashback. If the Cashback has already been paid, it will be reclaimed from any refund in respect of the returned Qualifying Product.

7) LAW AND JURISDICTION: This Promotion and these Terms and Conditions are governed by the law of England and Wales. Any disputes arising from these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

8) USE OF YOUR PERSONAL DATA: Personal data provided during participation in this promotion will be processed in accordance with the Vansdirect Privacy Notice and may be used by Vansdirect and affiliated companies for marketing activities only with the Participant's consent.

Terms & Conditions of Competitions

Competitions are open to anyone aged 18 or over. The specific rules of each competition, the prize for each winner and the applicable terms and conditions will be provided with or directly linked to each competition.