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The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services. This document is designed by the FCA to be given to consumers considering buying certain financial products. You need to read this important document. It explains the service you are being offered in relation to finance and insurance. Please use this information to decide if our services are right for you.
Should you require finance to assist with the purchase of a vehicle, we can introduce you to a limited number of lenders and finance products. If you request it, we can provide a list of lenders we work with.
We are a credit broker and not a lender.
We will explain the finance products available to you from the lenders we work with and explain the suitability of those finance products, after we have assessed your needs. You will then be able to make your own choice about how to proceed.
We are not an independent financial advisor. We do not assess the wider market for finance, or provide any advice on whether the finance products we offer represent the best value you could obtain.
We will introduce you to a selected lender first. If they are unable to make you an offer of finance, we will then introduce you to up to two further lenders in our panel.
We do not charge you a fee for our services.
We will receive a commission from the lender, as either a fixed fee or a fixed percentage on the amount you borrow. These arrangements are negotiated with our lenders in advance and do not give us any discretion to negotiate or adjust your annual percentage rate (APR) or any other item included in the total charge for credit. The APR may vary according to the amount you borrow. The commission we earn may vary by lender but does not change in relation to the type of finance (hire purchase, personal loan or personal contract purchase) you choose or the length of the finance agreement.
At any time prior to concluding your vehicle purchase, if you are an individual, sole trader or small partnership, you are entitled to request details of any commission we will receive as a result of arranging your finance with a lender. This request can be made from the Sales Executive handling your sale, or by contacting [email protected]
Some lenders may also provide preferential rates to us for the funding of our vehicle stock.
Vans Direct Limited is authorised and regulated by the Financial Conduct Authority (FCA). Our FCA Registration Number is 690205.
Our permitted business is to act as a broker for consumer finance. We also act as an introducer authorised representative of Nukula Limited and may introduce you to them to consider insurance products that may be available to you. This activity i also regulated by the FCA under FCA Registration Number 757062.
You can check this on the FCA register by visiting the FCA website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768 or 0300 500 8082
Vans Direct Limited is a subsidiary of: Vertu Motors plc, Vertu House, Fifth Avenue Business Park, Team Valley, Gateshead, Tyne and Wear, NE11 0XA
By e-mail - [email protected]
In writing - FCA Compliance Manager
Vertu Motors Plc
Vertu House
Fifth Avenue Business Park
Team Valley
Gateshead, Tyne and Wear, NE11 0XA
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. The scheme does not cover consumer credit. Further information about compensation schemes is available from FSCS.